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Citizens Advice Bureau

0300 330 1185

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80 years of life changing advice



      • From Wednesday 18 March we have suspended all face to face drop-in services following government advice to avoid contact in person in order protect our clients as well as our volunteers  and staff.  If you need advice, please do not come in to the office but phone us or email us instead. 

      • Telephone advice  0300 330 1185
        Monday to Friday  10:00am – 13:00pm then 14:00 – 15:00

    • Any paperwork can be scanned and sent by email to: but please add your name, address and telephone number.   

    • You can also send a request for a call back to We aim to respond within 48 hours where possible. Due to high demand we might respond within 3-5 working days. We will attempt to call you back three times. 

Welcome to the website for the Hounslow Citizens Advice Bureaux Service.

We provide free, confidential, impartial advice on welfare benefits, debt, housing, employment, consumer, relationship & family issues, immigration and other topics.

The About Us section explains who we are and our achievements. Under Get Advice, you will find a choice of advice resources (online, in person, by phone) and our opening hours. The Contact section contains our address and directions for each of our offices and outreach locations. The Links section has some useful local and national links.

You can download our latest Service Leaflet here, which details our opening hours and the services we provide.

Please note that due to funding restrictions we can only offer our services to residents of the London Borough of Hounslow.


Please note that our Drop In days have changed. Please see our Service Leaflet (linked above) for updated details.

April 2019
  • Brexit: Hounslow CA is now able to assist Hounslow and Ealing vulnerable EU/EEA residents to apply for settled or pre-settled status, through the EU Settlement Scheme project.

  • Universal Credit: Hounslow CA is now able to assist Hounslow and Ealing residents to apply for Universal Credit, through our new Help to Claim project.

20 February 2019

Hounslow CA will no longer operate from the Civic Centre as of Wednesday 20 February 2019. Please see our Service Leaflet (above) for our opening hours, location and details of our services.

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Our Locations


Brentford & Chiswick


Outreach Service


Hounslow Civic Centre

Hounslow West

Research and Campaign

Research and Campaign

Campaign info

The problems that affect you affect all of us. We campaign to influence policymakers in order to bring about changes to unfair laws and policies, for a better society.

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