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Citizens Advice Bureau

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Accessibility

Introduction

Our website is designed to conform to World Wide Web Consortium accessibility standards, but there are some things you can do to make using our site even even easier to use:

  • Site accessibility features
  • Customising your computer
  • Using keyboard shortcuts
  • Useful links

Site accessibility features

Skipping to content and footer links

  • a skip to content link which takes you straight to the main heading on the page.
  • a skip to footer link which takes you to a selection of useful links.

Resizable text

Flexible width and scalable layout

You can drag the four edges of the website to display any size you want. The page content adjusts automatically to display correctly for the shape you choose:

  • If you have full screen display, select the ‘Restore down’ button at top right, to see the edges of the display window.
  • Move the pointer over a display window edge until two arrows appear.
  • Drag the top, bottom and side edges to the shape and size you want.

You can change your display this way in any application, not just on our website (although the content may not adjust). Next time you visit us and choose ‘Restore down’, your display will be the size and shape you last chose, regardless of where you chose it from.

Customising your computer

AbilityNet and the BBC have developed some tutorials which tell you how to customise your computer to give you a better experience when using the web. For example, you can find out how to:

  • change how information is shown on your screen, to get more on, or to see content more clearly.
  • change colours and fonts, a good idea if you have a visual impairment and need more contrast.
  • adapt the mouse, for example, to slow it down, make the pointer bigger, or if you are left-handed.
  • change a variety of keyboard settings, including the rate at which the cursor blinks.

Go to AbilityNet for more information, or My Web My Way to see the tutorials.

Using keyboard shortcuts

You can use keys on the keyboard to move around our website more quickly. These are called shortcuts, and the keys you use depend on your browser. Find information for the four main browsers by selecting:

Internet Explorer version 9 shortcuts

Internet Explorer version 8 shortcuts

Internet Explorer version 7 shortcuts

Chrome shortcuts

Firefox shortcuts

Safari shortcuts

Useful links

You can download free software from the web, and find out about accessibility features for a variety of systems:

Our Locations

Bureaux

Brentford & Chiswick

Feltham

Hounslow

Outreach Service

Isleworth

Heston

Research and Campaign

Research and Campaign

Campaign info

The problems that affect you affect all of us. We campaign to influence policymakers in order to bring about changes to unfair laws and policies, for a better society.

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