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Citizens Advice Bureau

0300 330 1185

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Aims and Principles

Promoting equality and inclusiveness

Promoting Equality and inclusiveness

We are an inclusive organization promoting equality by making the service accessible to everyone and actively challenge discrimination in all its forms(e.g. race, gender, sexuality, faith, age, disability etc) to shape thriving inclusive communities.

We promote social justice through the provision of free impartial independent confidential advice which enables our communities build independence and resilience.

Our Aims

  • Provide the advice people need for the problems they face.
  • Improve the policies and practices that affect people’s lives.


Our Principles

Our Principles

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.It values

Our Values

In carrying out their roles, Citizens Advice staff ensure that they build into all their work and future plans a set of core values.

  • Focus on customers
  • Achieve results
  • Continuously improve
  • Promote equality and fairness
  • Value each other
  • Work together.


Our Vision

In carrying out their roles, Citizens Advice staff ensure that they build into all their work and future plans a set of core values.

Our Locations

Bureaux

Brentford & Chiswick

Feltham

Hounslow

Outreach Service

Isleworth

Heston

Research and Campaign

Research and Campaign

Campaign info

The problems that affect you affect all of us. We campaign to influence policymakers in order to bring about changes to unfair laws and policies, for a better society.

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