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Citizens Advice Bureau

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Universal Credit – Help to Claim

Universal Credit – Help to Claim

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)

Visit us:   our Help to Claim adviser is based at the Hounslow Jobcentre, Monday, Wednesday and Thursday,  and at the Ealing Jobcentre on Tuesday and Friday. You can also come to any of our drop-ins to book an appointment.

For online advice visit:     

If you’re a local organisation working with people who need help applying for Universal Credit, get in touch with us for more information on how you can signpost or refer people to our service.  

Our Locations


Brentford & Chiswick


Outreach Service


Hounslow Civic Centre

Hounslow West

Research and Campaign

Research and Campaign

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The problems that affect you affect all of us. We campaign to influence policymakers in order to bring about changes to unfair laws and policies, for a better society.

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