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Citizens Advice Bureau

0300 330 1185

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    • From Wednesday 18 March we have suspended all face to face drop-in services following government advice to avoid contact in person in order protect our clients as well as our volunteers  and staff.  If you need advice, please do not come in to the office but phone us or email us instead. 

    • Telephone advice  0300 330 1185
      Monday to Friday  10:00am – 13:00pm then 14:00 – 15:00

    • Any paperwork can be scanned and sent by email to: but please add your name, address and telephone number.   

    • You can also send a request for a call back to We aim to respond within 48 hours where possible. Due to high demand we might respond within 3-5 working days. We will attempt to call you back three times. 

NB The information below is not applicable at the moment.

During the hours detailed below you can attend any one of the drop-in sessions without an appointment on a first come, first served basis. The number of tickets given out is dependent on how many advisers are available. You are advised to come in early.

Initial Assessment

At the Drop-In session, you will have a short discussion with an assessor who will identify the most appropriate way for us to help you.

This could be giving you the information you need to solve your problem yourself or it could be making an appointment to discuss your problem further. Sometimes we might direct you to a specialist that is better placed to help. All our advice sessions are FREE.

Please note that due to funding restrictions we can only offer our services to residents of the London Borough of Hounslow.


Brentford & Chiswick CAB (click for location)


  10am to 12pm – Drop In

 6pm to 7pm – Monthly Evening Drop In   

Usually the first Monday of every month, but please check with the office as dates may vary.

Tues    Pre-booked appointments only
Wed   10am to 12pm – Drop In
Thu    Pre-booked appointments only
Fri    Pre-booked appointments only

Feltham CAB (click for location)
Mon   Pre-booked appointments only
Tues   10am to 12pm – Drop In
Wed   Pre-booked appointments only

10am to 12pm – Drop In

 5pm to 7pm – Legal Advice Drop In                  

 Limited spaces available. Registration at 5pm.

 Specialist Legal advice from solicitors for matters related to:

 Housing, Immigration, Employment and Family Law.

Fri   Pre-booked appointments only


Isleworth 10am to 12.30pm – Thursday (By Appointment Only)For an appointment, please call 0208 892 2424.Location: The Bridgelink Centre, Summerwood Road, Isleworth, TW7 7QU
Hounslow West 12pm to 1.30pm – Tuesday Drop InDebt issues and Digital CoachingLocation: The Hub Community Centre, 93 Salisbury Road, Hounslow, TW4 7NW


 We have the following in-house specialist teams:

Specialist Advice Team: Providing specialist Debt Management and Welfare Benefit advice and advocacy.

Disability Advice: Generalist advice (all areas) for people who are disabled or have a disabled family member. Home visits to housebound clients. We accept referrals for home visits from other organizations.

Thames Water Project for Debt Advice & Digital Coaching: Debt advice and assistance with Thames Water issues. Also, we provide digital support for Hounslow residents, including help using online resources and information.

EU Settlement Scheme – We provide practical assistance to vulnerable Hounslow & Ealing residents to apply to the EU Settlement Scheme.

UC Help to Claim – We provide practical assistance with making a new claim of Universal Credit.


Our Locations


Brentford & Chiswick


Outreach Service


Hounslow Civic Centre

Hounslow West

Research and Campaign

Research and Campaign

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The problems that affect you affect all of us. We campaign to influence policymakers in order to bring about changes to unfair laws and policies, for a better society.

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