Privacy & Data Protection
Your personal informationWhen you provide Hounslow Citizens Advice Bureaux Service with personal information, for example, when using forms, we take steps to ensure that your information is treated securely.
Hounslow Citizens Advice Bureaux Service will abide by the law including the Data Protection Act 1998, when handling personal information.
When we ask you for personal information, we promise to:
We, or an organisation working with Hounslow Citizens Advice Bureaux Service, may wish to contact you in future to find out what you thought of the service you received or for research purposes. This helps us to improve the service for others. In order to do this, we will ask for your permission to transfer your details for this purpose. If you do not wish to participate, you can specify that you do not wish to be contacted. Whichever option you choose will not alter the service and advice you receive.
If you give consent when asked, you are agreeing that Hounslow Citizens Advice Bureaux Service may:
We will ensure that if your information is shared with another organisation, this is only done with your permission. We’ll use the ICO Data Sharing Code of Practice when we share information to ensure the other organisation treats your information with the same level of care as us. We do not sell personal information about clients or correspondents to commercial organisations.
We provide training to staff who handle personal information and respond appropriately if personal information is not used or protected properly
In return, we ask you to give us accurate information; and tell us as soon as possible anything changes, which may affect the information we hold.
If you’re unhappy with how we hold your data, you can contact your local bureau manager who will explain our complaints procedure.
We make every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Hounslow Citizens Advice Bureaux Service cannot ensure or guarantee the security of information when it is being transmitted.
Brentford & Chiswick
Hounslow Civic Centre
Research and Campaign
The problems that affect you affect all of us. We campaign to influence policymakers in order to bring about changes to unfair laws and policies, for a better society.More here...