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Citizens Advice Bureau

0300 330 1185

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We are currently have 2 vacancies.

Advice Supervisor

DESIGNATION:       Advice Session Supervisor
SALARY:       £29,000 p.a. Full time (Part time requests will be considered)
RESPONSIBLE TO: Borough Service Manager
RESPONSIBLE FOR: Volunteers, paid generalist advisers

Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support around 8000 clients a year through our face to face, phone and digital services.

We are seeking an experienced Advice Supervisor to:

  • Support and supervise advice sessions including general advice and initial assessments, in person and by phone (Adviceline)
  • Have own casework.
  • Supervise volunteers and paid advisers’ work at generalist level
  • Ensure high quality of advice is maintained at all times
  • Take up research & campaign in accordance with the aims and principles of Citizens Advice
  • Carry out any other duties including generalist work as and when required

For more information about the role please see the Job Description & Person Specification.

The deadline for receipt of applications is 10:00am on Friday 3rd May 2019.  Interview date Tuesday the 7th May 2019.

Applications should be emailed to

To apply, please send your CV with a supporting statements addressing the PS.

 Job Description & Person Specification

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Debt Adviser

if you have recent experience of debt advice, preferably but not necessarily in a Citizens Advice setting, please send us your CV to

Salary in the region of £28,000 – negotiable depending on experience. Part time position, salary pro-rata.

Our Locations


Brentford & Chiswick


Outreach Service


Hounslow Civic Centre

Hounslow West

Research and Campaign

Research and Campaign

Campaign info

The problems that affect you affect all of us. We campaign to influence policymakers in order to bring about changes to unfair laws and policies, for a better society.

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