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Citizens Advice Bureau

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Recruitment

We are currently have two vacancies. We are looking for an Administrator and for a Debt Adviser & Digital Coach.


Operations Administrator

£22,850 to £24,300 per annum Pro Rata

22.5 hours per week

Permanent

Working as part of the Operations Team, you will undertake a range of administrative and support duties to ensure the smooth running of Citizens Advice Hounslow.

You will need significant experience of administrative work in an office setting, either paid or voluntary, experience in using IT and a commitment to work within the aims, principles and policies of the Citizens Advice Service.

The successful applicant will be experienced in providing administrative support in a busy work environment, including maintaining financial records, and using Microsoft office suite of packages, especially excel. You will have good interpersonal skills and the ability to relate to a wide cross section of the public, as well as the ability to prioritise and manage your workload effectively.

The post holder will be required to work between our offices but mainly in the Feltham office taking into account operational needs.

The deadline for receipt of applications is 12pm on 12th February 2018.

Applications should be emailed to admin@hounslowcabs.org.uk

Interviews will be held on 19th and 20th February 2018

To apply please download the following documents:

Job Description + Person Specification

Application Form

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

Citizens Advice Hounslow is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.


Debt Adviser & Digital Coach

Salary: 28,935 pro rata, plus pension contribution

Actual salary for 30h a week £23,148

Hours: 30 hours

Contract: 2 years fixed term with possibility to extend subject to funding

The post is funded by Thames Water Trust Fund to support clients in financial difficulty and to assist those who are digitally excluded. The post-holder will be responsible for providing debt advice and digital coaching to people living in the London Borough of Hounslow and for meeting contractual targets.  The service will be delivered from outreach locations within the borough as well as our offices. The post-holder will also act as a debt resource for Citizens Advice Hounslow staff and volunteers.

You will have the ability to guide and coach digitally excluded clients. You will have knowledge and ability to provide debt advice and casework at generalist level, including income maximisation. You will also be able to practically assist clients with online services, making and progressing online benefit claims, using online resources and tools to self-manage.  You will work in an effective way and be able to meet contractual targets. You will have recent experience of working for a debt advice agency, either voluntary or statutory.

The deadline for receipt of applications is 12pm on 12th February 2018.

Applications should be emailed to admin@hounslowcabs.org.uk

Interviews will be held on 19th and 20th February 2018

To apply, please download the following documents:

Job Description & Person Specification

Application Form

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

Citizens Advice Hounslow is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

 

Our Locations

Bureaux

Brentford & Chiswick

Feltham

Hounslow

Outreach Service

Isleworth

Heston

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Research and Campaign

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The problems that affect you affect all of us. We campaign to influence policymakers in order to bring about changes to unfair laws and policies, for a better society.

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