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Citizens Advice Bureau

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Recruitment

New job opportunities for a Telephone Adviser and a Money Adviser

Telephone Adviser (UC Help to Claim / Adviceline)

Salary: £21,000 – £24,000 depending on experience
Hours per week: 37.5 full time (part time considered)
Type of contract: Fixed term / 31/03/2021 with possible extension
Responsible to: Advice Supervisor

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services. However, in these difficult circumstances, we need to increase our resources to respond to the growing volume of people looking for advice and support.

We are seeking to appoint a Telephone Adviser to join our efficient Adviceline team and our UC Help to Claim telephone and digital service.

The role entails:
• Dealing with calls coming through from the “UC Help to Claim” helpline and the West & South West Adviceline number.
• Performing telephone assessments, establishing the clients’ needs and the best next step to help resolve the issues.
• Guiding capable callers through reliable information and empowering them with sufficient knowledge to tackle the problem themselves.
• Giving telephone advice and offering practical support to those who require it.
We are particularly looking for someone who is able to help people apply for Universal Credit, guiding them through the various steps.

This role is suitable for an adviser or an enthusiastic trainee adviser with good communication and digital skills, who is able to perform an eligibility check for welfare benefits like UC. Ideally, you will have completed the adviser training and be able to understand and calculate entitlement to welfare benefits.

For more details about the role, please download the Job Description and Person Specification.

How to apply: please email your CV and a cover letter explaining how you meet the Person Specification to admin@hounslowcabs.org.uk

Closing date for applications:  Monday 10th August 2020
Interview dates: Thursday 13th and Friday 14th August 2020

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development. We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Please note: we are unable to respond to applicants who have not been shortlisted. If you do not hear from us within 2 weeks from the closing date, it is likely that your application has not been successful


Money Adviser (Debt & Welfare Benefits)

Salary: £27,000 – £30,000 p.a. depending on experience
Hours:  37.5 Full time (Part time considered)
Responsible to: Borough Service Manager
Responsible for: Volunteers, generalist advisers

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.
We are seeking to appoint a full time Money Adviser (Debt and Welfare Benefits) to meet the ever-growing demand on our service in to these challenging times to deliver debt and welfare benefits advice to our clients by phone and digital channels (also in person, subject to government guidance).
As an experienced debt adviser, you will be able to guide and empower clients as well as to negotiate with creditors on their behalf. You will look for ways to maximise income, provide budgeting advice and evaluate the best options and strategies that apply to the client’s debt problem.

For more details about the role please download the Job Description and Person Specification

How to apply: please email your CV and a cover letter explaining how you meet the Person Specification to admin@hounslowcabs.org.uk

Closing date for applications: Monday 10th August 2020 at 10:00 AM
Interview dates: Thursday 13th and Friday 14th August 2020

We are unable to respond to applicants who have not been shortlisted. If you do not hear from us within 2 weeks from the closing date, it is likely that your application has not been successful.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Our Locations

Offices

Brentford & Chiswick

Feltham

Outreach Service

Isleworth

Hounslow Civic Centre

Hounslow West

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